WARRANTY Information/ Merchandise Returns

(1) All Merchandise returned to TTI Medical, REGARDLESS OF REASON, must have an assigned Return Authorization (RA) Number prior to shipment.
THIS INCLUDES ANY REPAIRS, ITEMS BEING RETURNED FOR EVALUATION PRIOR TO REPAIR, AND/ OR ITEMS BEING RETURNED FOR CREDIT.

(2) Merchandise returned to TTI Medical for Credit is subject to a 20% Restocking Fee unless otherwise specified.

All recipients of email transmitted are given the opportunity to unsubscribe (opt-out) at any time by clicking on a link at the bottom of the email.

(3) TTI Medical WILL NOT ACCEPT return of Defective Material unless Authorized prior to shipment. Granting the Customer the Authority to return does not constitute Acceptance of Goods or Customer Claim, but will only signify Authority to return the goods so that they may be Inspected and so Proper Disposition of the Customer’s Claim may be made after such inspection. TTI Medical reserves the right to return goods to the Customer, after such Inspection, with No Credit to the Customer and at the Expense of the Customer.

(4) ALL SURGICAL INSTRUMENTS THAT HAVE BEEN USED AND/ OR EXPOSED TO BLOOD PRODUCTS OR OTHER BODY FLUIDS MUST BE STERILIZED AND BAGGED. Products that have been used that are returned to TTI Medical Unsterilized will be returned to the Customer unopened.

(5) Unless otherwise specified in writing, all products shall be free from substantial and obvious defects of workmanship for One (1) Year from the Date of Purchase. Any damages sustained as a result of Operator Error, Loss, and/ or Circumstances beyond the Control of TTI Medical are exclusive of this warranty.

SHIPPING DISCREPANCIES

(1) All Shipping Discrepancies must be reported to TTI Medical within Five (5) Business Days of Receipt of Order